CUSTOMER SERVICE

CHRISTMAS DELIVERY INFORMATION

CHRISTMAS DELIVERY

Team NRBY always wants to make everyone happy. To make things a little easier, we are extending our returns period for you to gift yourself, friends and family over Christmas.

We are extending our returns policy until January 10th 2022. This means that any products bought between November 15th and December 24th 2021, may be returned to us by January 10th (instead of statutory 28 days return period), when returning to our Elizabeth Street store or online by post.

Our concession stores are not included in the following policy, please see concession website for their returns policy.

Please note our warehouse will be closed on the following dates, courier orders will not be dispatched on these dates also; 25th, 26th, 27th and 28th of December 2021 & 1st, 2nd and 3rd of January 2022.

Final Posting Dates

(For guaranteed delivery pre Christmas Day 2021)

UK

Royal Mail standard delivery 17.12.2021.

DPD Next Day Delivery 23.12.21 by 2:30pm for delivery on 24th of December.

Europe

DHL International Delivery 17.12.2021.

Rest of World

DHL International Delivery 17.12.2021.