CUSTOMER SERVICE

NRBY CLUB FAQS

NRBY Club FAQs

- What is NRBY Club?
NRBY Club is our free loyalty programme that gives members access to exclusive offer and events. Members can claim rewards if you refer a friend via your unique referral code.

- How do I join the NRBY Club?
All you have to do is create an account online. The club is entirely free to join - there is no minimum spending amount required. To create account follow the link below. Join the NRBY Club.

- What benefits do NRBY Club members receive?
Once you create an account, members receive the following benefits:

1. First access to promotions & competitions.
2. Refer a friend rewards - £15 to spend for you and £15 for a friend when they place their first full price order, using your unique referral code.
3. Invitations to exclusive online and "real-life” events.
4. Offers & events with partner brands.

- How does the refer a friend work?
When you sign up to the NRBY Club you automatically receive a unique referral code. Share this code with your nearest and dearest and earn rewards for you both.

They get: £15 off their first full price purchase
You get: £15 to spend on your next order, when they use your unique referral code.
View our Terms & Conditions page to view the full rewards details.

- Do all purchases count for the refer a friend?
Any full price orders placed by your friend using your unique referral code will translate to rewards for you and your friend.

- How do I view and redeem my £15 reward?
Once your friend has placed their order using your unique referral code, your account will be credited with £15. This will be available to view in your NRBY Club rewards pop-up when you are logged into your NRBY account. You can redeem your credit by applying it to your checkout via your NRBY account.

- Does my NRBY Club credit expire?
You will have 1 month to spend your NRBY Club credit. When any reward is issued to your account, you will receive an email notification. Visit our Terms & Conditions page to view the full rewards details.

- How long does it take for my NRBY Club credit to show up in my account?
Credit will be displayed on your rewards widget instantly after your friend makes their first full price purchase using your unique referral code.