We will issue a refund for returned item(s) purchased online that are returned according to the NRBY Returns Policy. The refund will be credited to the purchaser’s original payment method within 14 days of receipt.


Under the Consumer Contracts Regulations you have the right to cancel an order from the moment you place it and your right to cancel ends on the 14th day from when your goods are delivered to you, your nominated neighbour or your dedicated safe place. You are also given the right to cancel an order at the point of sale. We recommend you email in the first instance so we can arrange for your order cancellation prior to it being dispatched.

If your order has been shipped or is in transit you will not be able to cancel it before it reaches you. We recommend you return the goods following our Returns Policy.

If you choose to cancel your order (instead of following the returns process) you will need to cover the cost of the return shipment, as our Free Returns service does not apply to cancelled orders.

The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain your Proof of Postage Receipt.

The reimbursement will be credited without undue delay to the purchaser’s original payment method within 14 days of receipt of the returned goods.

Please note - Your right to return products does not apply to goods made for your specification, that have been clearly personalised or have not been reasonably cared for whilst in your possession.