CUSTOMER SERVICE

TERMS & CONDITIONS

TAXES

All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). We automatically deduct UK VAT for orders being delivered outside of the European Community.  Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

For any queries around VAT, we recommend contacting HM Customs on +44 2920 501 261, or for more information you can also visit www.hmrc.gov.uk/vat

FAILED DELIVERY

We will deliver the goods to the address for delivery that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given and which we will deliver to is incorrect. We recommend selecting one of our 'Signature Required' delivery services to ensure the goods are delivered and received. We will not be responsible for the goods once they have been delivered to the address specified on the order.

**Please Note: If your order is confirmed as lost by the shipping provider and after their investigation process is complete, we will replace your order only. If the items are no longer required please return them to us using the free post returns label and ensure you obtain proof of postage from the post office. If the items are out of stock we will process a refund.

OWNERSHIP

You will own the goods once they have been delivered to the address specified on the order and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods.