CUSTOMER SERVICE

RETURNS POLICY

If for some reason you are not completely satisfied with your purchase, we offer a Free UK Returns Policy on all refund requests. Please note - Royal Mail has warned a cut back in postal service with returns taking 5-6 days due to staff sickness and high volume of parcels.

We have extended our usual 28 days returns policy to 45 days during these unprecedented times. All items must be returned within 45 days of receipt of the order with the completed Online Returns Form enclosed, and must be returned new, unused, and in the original packaging with all NRBY garment tags and labels attached. If you have any queries regarding our policies or your return we are here for you. Please contact us on enquiries@nrbyclothing.com

Once we have received your returned item(s) at our warehouse, we will send you an email to confirm receipt of the returned goods.Please allow 10 working days for your return to reach us. We cannot be held responsible for item(s) lost in transit.

Due to Coronavirus, our warehouse is taking extra procedures to ensure their safety when handling returns. All returns will be held in quarantine for 4 days before beginning processing. We will then inspect the returned item(s) and providing the order has been sent back as per the NRBY Returns Policy, we will process your return request within 14 days of receipt of the returned goods and will send you further email notification to confirm this.

Please note - At present we do not offer gift receipts. If an item was received as a gift and the recipient would like to return the item for a refund, the refund will be made to the original order payment method. An email confirmation will be sent to the person who made the original purchase.

Any items purchased at John Lewis can only be returned to a John Lewis store, unfortunately items cannot be returned to our store on Elizabeth Street.

Exchanges

We are so very sorry but we are currently unable to offer exchanges.

We are working on it though...

EU and International Returns

Unfortunately being a newly launched brand, we are currently unable to offer free returns for NRBY purchases despatched to the EU and ROW.

We advise that all international returns should include proof of delivery and if necessary insurance cover (in the case of high value items).

Ensure that the invoice form is included with your return in order for us to fully identify your order.

Please address any returns to the following address:

NRBY
C/O Exclusive Logistics
Dewar House
Central Road
Harlow
CM2O 2ST
United Kingdom