CUSTOMER SERVICE

RETURNS POLICY

If for some reason you are not completely satisfied with your purchase, we offer a Free UK Returns Policy on all refund requests.

All items must be returned within 28 days of receipt of the order with the completed Online Returns Form enclosed, and must be returned new, unused, and in the original packaging with all NRBY garment tags and labels attached.

Once we have received your returned item(s) at our warehouse, we will send you an email to confirm receipt of the returned goods. Please allow 10 working days for your return to reach us. We cannot be held responsible for item(s) lost in transit.

We will then inspect the returned item(s) and providing the order has been sent back as per the NRBY Returns Policy, we will process your return request within 14 days of receipt of the returned goods and will send you further email notification to confirm this.

Please note - At present we do not offer gift receipts. If an item was received as a gift and the recipient would like to return the item for a refund, the refund will be made to the original order payment method. An email confirmation will be sent to the person who made the original purchase.

Exchanges

We are so very sorry but we are currently unable to offer exchanges.

We are working on it though...